RETURN & REFUND POLICY
Return and Refund Policy
This Return and Refund Policy applies to all purchases made at https://ybwbdd.com, operated by Shenzhen Zhiwei Culture & Media Co., Ltd.
Contact Email: service@ybwbdd.com
Please read this policy carefully before placing your order.
1. Return Eligibility
You may apply for a return within **30 calendar days** after you receive your delivered package.
To qualify for return:
‑ Items must be unused, unwashed, without scratches, damage or signs of wear.
‑ All original packaging, tags and accessories must be returned together with products.
‑ Custom‑made, personalized jewelry items are non‑returnable unless there is manufacturing defect.
‑ Items marked as final‑sale cannot be returned.
We do NOT accept returns caused by improper use, accidental drop, collision damage or normal wear‑and‑tear of jewelry.
2. Return Application Process
Step 1: Submit your return request by email to service@dlstfm.com within 30 days upon receipt. Please provide your order number, product name and reason for return.
Step 2: We will review your request and send return instructions via email within 3‑5 business days. Please wait for our official approval before sending back goods. Unauthorized returned parcels will not be processed.
Step 3: Ship the eligible items to our designated return warehouse address below.
Return Warehouse Address: Unit 2007, Building B, Zhongzhi Times Plaza, No. 110 Donghuan 2nd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen.
Please write your order number clearly on the outside of your return parcel.
3. Return Shipping Cost
‑ If the return is caused by our error: defective product, wrong item shipped, item not matching description, we will cover reasonable return shipping cost as instructed by our support team.
‑ If you return goods for personal reasons (change of mind, do not like style etc.), you are responsible for all return shipping fees, customs fees and related logistics costs. Original shipping charge is non‑refundable.
4. Inspection & Refund Timeline
Once our return warehouse receives and inspects your returned goods and confirms items meet return conditions:
‑ Refund will be processed within 7‑10 business days.
‑ Refund will go back to your original payment method. Processing time for funds to show on your bank or card account depends on your payment provider and may take additional time.
‑ We only refund the product price; original shipping fees are not refunded unless the return is due to our mistake.
5. Exchanges
If you wish to exchange for another size or style, please submit a return application and place a brand‑new order for your desired item. We do not support direct swap exchange service.
6. Damaged or Defective Items
If you receive broken, defective or wrong items, please contact us within 7 calendar days after delivery. Attach clear photos of product and package in your email. We will evaluate and offer solutions including partial refund, full refund or replacement according to situation.
7. Non‑refundable Scenarios
‑ Return request submitted beyond 30‑day return window
‑ Goods show obvious signs of wear, damage caused by customer misuse
‑ Missing original package, tags or accessories
‑ Personalized / custom jewelry products without manufacturing defects
‑ Final‑sale products
8. Contact Us for Return‑related Support
For any return, refund questions, please email service@ybwbdd.com with your order number.